Use the return shipping label included in your parcel. Fill out the return form indicating the reason, attach the label to the parcel, and drop it off at the nearest postal agent listed. Keep the receipt until you receive confirmation of your return.

We offer free returns within 30 days from the day your parcel is delivered.

• Women’s swimwear must be tried on over underwear and returned with hygiene stickers intact.

• Underwear cannot be returned for hygiene reasons.

• Perfume must be unopened and in original packaging to be eligible for return.

Please contact our customer service team for a new label.

Once we’ve received and processed your return, we’ll send you a confirmation email. Refunds are issued to your original payment method within 2–5 business days after we process your return.

Email customer service with your order number, issue description, and clear photos. For in-store purchases, please visit your nearest Gant store. Claims for reseller purchases must be handled directly with the reseller.

Recycling of clothes is central in circular fashion and should be a natural part of every garment's life cycle. Together with TexAid, we take care of all Gant garments that are reclaimed in our stores or e-commerce. We ensure that these are recycled in a responsible manner. Through RECYCLE, we encourage our customers to let the garments they've loved be loved by someone else.

Currently we do not offer exchanges. Please return the item and place a new order.

All GANT members receive free shipping. For orders without a membership, the shipping cost is 7,50 CHF.

No, unfortunately changes cannot be made once the order is placed.

If your order is missing an item please contact our customer service team.

The standard delivery time is 2–3 working days. During the ordering process, you will see the estimated shipping time for your order.

You can become a member on our website and in our stores, including our outlets. Membership is open to anyone who is 16 years of age or older.

As a member, you earn points on every purchase, receive free shipping and returns, free alterations, lifetime repair on denim, and enjoy even more exclusive benefits. Member benefits are updated regularly – you can find the latest details here.

We only store personal information that is necessary to provide and improve our services. Your data is never shared with other companies. For full details, please refer to our Terms and Conditions and Privacy Policy.

Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit 'The Gant Club' site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password.

If you would like to delete your account, please contact our customer service team.

Log in to your Gant Club account and update your preferences in the section "Communication preferences". You can also contact our customer service team for support.

No, membership offers cannot be combined with other discounts, sale items, or ongoing promotions.

To join the Gant Club in another market, you’ll need to create an account using another email address and accept that market’s terms and conditions.

Discounts, and benefits are managed locally and can only be used in the market where they were issued.

You can register one Gant Club account per email address and per market. Since membership terms differ by country, it’s not possible to use the same email for multiple markets.

You earn 10 points for evert 1 CHF spent when shopping on our website or in any of our stores. Just make sure to let the staff know you’re a member at checkout to have your points added.

When you earn 2,500 points, you get a 5 CHF bonus discount to spend online and in-store – including in our outlets. Bonus discounts are calculated based on the points you collect during a rolling 24-month period. Bonus discounts are added to your membership and may be used when you log in to your Gant Club account or identify yourself as a member in-store. Your bonus discount is valid for 12 months from the date that it is created.

Points are activated 30 days after your in-store or online purchase and must be active before they can be used as bonus vouchers. Your points are valid for 24 months after you have earned them.

No, points are personal to your membership and cannot be shared or earned jointly with another account.

When you return an item, the points earned from that purchase are deducted. If you return only part of an order, points are adjusted only for the returned item(s).

You cannot get a bonus discount reverted if you return an item.

The bonus discount is distributed evenly across the items you purchase, and in the event of a return, the amount paid for each respective item will be refunded. When exchanging for a different size, the bonus discount will be retained for the new item.

No changes can be made after placing the order. Please return the item and place a new order.

Once you have added items to your basket, please click on "Checkout". Follow the checkout steps to specify the delivery/billing address and payment method. Confirm your order by clicking on ‘Buy now’."

If you encounter an error during checkout, please take a screenshot of the message and share it with our customer service team so we can investigate further.

You don’t need an account to place an order, but having a membership account gives you access to free standard shipping.

We accept Visa, MasterCard, American Express
PayPal
Klarna Invoice

Enter your code in the basket or at checkout. For account-linked vouchers, you will need to log in and activate them during checkout. Please note that discounts linked to your account may have specific validity periods and may apply only to selected products.

Yes, gift-wrapped items can be returned as usual. Please note that gift wrapping fees are non-refundable.